Shipping & Delivery
Delivery costs will vary depending on the products ordered.
All delivery charges to mainland UK addresses will be displayed at the checkout for you to view before confirming your order.
Non-Mainland UK and International Delivery
For delivery to the Scottish Highlands, Ireland, The Channel Islands and other addresses outside of the UK, we will quote a delivery charge for your order via email and require your confirmation and payment before proceeding.
All delivery prices quoted are for a door to door delivery service (ground floor main entrance) to a mainland UK address (as specificed by our couriers). If there is restricted access to your delivery address to large artic vehicles, then please advise us at the time of placing your order so that we can enure that we liaise with you regarding the delivery method used.
How quickly will my order arrive?
Items in stock will be dispatched within 48 hours. (excluding weekends) An email confirmation will be sent to you within 24 hours of your order being placed.(excluding weekends) A 30 day lead time may apply to items which are out of stock.
What do I do if my order arrives damaged?
All orders are checked thoroughly before leaving our premises. On receiving your goods you should inspect them as soon as possible and any damage reported to Luminati on 01752 698720 within 24 hours of delivery. Photographic evidence of damaged goods will be requested where necessary to enable us to make a claim from our carrier.
You may cancel your order without reason within 24 hours of placing it and you will be refunded the amount that you have been charged.