Delivery charges for our products vary depending on the size and weight of the items ordered, to find out how much an item will be to deliver, add the item to your cart and the delivery to a mainland UK address cost will show.
Items going to the Scottish Highlands, Ireland, The Channel Islands and other addresses outside of the UK will need to be quoted. Order your item as usual and we will contact you separately with a delivery cost.
Items in stock will normally be dispatched within 48 hours (excluding weekends) with a courier on a 1-2 day delivery service. An email confirmation will be sent to you within 24 hours of your order being placed (excluding weekends) to confirm your estimated despatch date.
Express Delivery options are available for a select number of products at the checkout depending on current stock levels. If this option does not appear and a specified or urgent delivery is required, then please do not hesitate to call us on 01752 698720.
A lead time may apply to items which are out of stock (ranging from 5 to 20 working days - the most up to date information will be displayed on the relevant product page).
All delivery prices quoted are for a door to door delivery service (ground floor main entrance) to a mainland UK address (as specified by our couriers).
If there is restricted access to your delivery address to large arctic vehicles, then please advise us at the time of placing your order so that we can ensure that we liaise with you regarding the delivery method used. (An additional charge may apply)
All orders are checked thoroughly before leaving our premises. On receiving your goods, you should inspect them as soon as possible and any damage must be reported to Luminati on 01752 698720 within 24 hours of delivery. Photographic evidence of damaged goods will be requested where necessary to enable us to make a claim from our carrier.
Your items will be packed and shipped with the greatest care. If your items fail to arrive in good condition, you MUST advise us within 24 hours of receipt. Please email images of damaged product to firstname.lastname@example.org who can arrange for replacements to be sent.
If the items you have ordered are not suitable for your requirements or are a different size / colour than you expected, provided they are not custom made to order items, you can request a return within 14 days of receipt.
To request a return please call our Customer Services team on 01752 698720
If you wish to return an item, you will be responsible for returning the goods to us and must pay the costs of shipping for the return. Any goods returned must be received by us in the same resalable condition and, as far as possible, in the same packaging as when they were delivered to you.
It is vital that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for items lost in transit to us.
Custom made products and standard products where branding has been added cannot be returned unless they are faulty or differ substantially from the item ordered. The decision to accept the return of custom made products is entirely at the discretion of Luminati.
Returns may be subject to a 15% restocking fee charged at Luminati's discretion.
Digital Screen Returns
If you have ordered a digital screen with us, please be aware of the below returns policy:-
1. All items must be returned to us in the original packaging and this must be in the same condition it was shipped.
2. The customer is responsible for the return of the hardware.
3. Once returned, all goods will be inspected to ensure they are in an unused condition.
4. If the goods are in a resellable condition then a refund will be offered, less 25% restocking fee and excluding packaging costs and delivery charges.
Luminati is continuously updating and improving its product designs to meet the needs of its customers. Therefore, we accept no liability for any changes that have been made to the products detailed on our website.
For more information on our screen warranty please view https://www.luminatilifestyles.co.uk/terms-and-conditions-lifestyles